Privacy Policy

Last updated: 21 June 2026

Navicaters Limited ("Navicaters", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices and rights you have. It applies to navicaters.com, our online forms, and any applications, products, or services we operate that link to this policy.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles. Where we deal with people in other jurisdictions, we also seek to meet relevant local expectations, including the EU and UK General Data Protection Regulation (GDPR) where it applies.

Who we are

Navicaters Limited is a Pacific-founded AI, cybersecurity, and digital transformation company based in Auckland, New Zealand. For the purpose of applicable data protection law, Navicaters is the data controller responsible for the personal information described in this policy.

• Entity: Navicaters Limited
• Location: Auckland, New Zealand
• Privacy contact: contact@navicaters.com

Information we collect

We collect personal information in the following ways.

Information you provide to us

When you contact us through our enquiry form, by email, or by other direct means, we may collect:

• Your full name
• Your organisation or business name
• Your email address
• Your country or region
• The service or topic you are enquiring about
• The contents of your message and any information you choose to include

Information we collect automatically

When you visit our website, our hosting provider and standard web technologies may automatically record technical information such as your IP address, browser type and device, referring page, the pages you view, and the date and time of your visit. This information helps us keep the site secure, diagnose problems, and understand how the site is used.

Information from Meta platforms and third-party integrations

If you interact with Navicaters through a Meta platform (for example, Facebook, Instagram, Messenger, or WhatsApp), or use a Navicaters application or feature that connects to your Meta or other third-party account, we may receive information that you have authorised that platform to share with us. Depending on the permissions you grant, this may include your name, profile details, email address, page or account identifiers, and content necessary to provide the service you have requested.

We only request the data we need to deliver the requested service, and we use it in accordance with this policy and with the applicable platform's terms, including Meta's Platform Terms and Developer Policies. We do not sell this information, and we do not use it for purposes you have not agreed to.

How we use your information

We use personal information to:

• Respond to your enquiries and provide the information, services, or quotes you request;
• Deliver, operate, maintain, and improve our products, applications, and services;
• Communicate with you about your enquiry, engagement, or our work where you have asked us to or where you would reasonably expect us to;
• Keep our website and systems secure and prevent fraud or misuse;
• Meet our legal, regulatory, and professional obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Cookies and analytics

Our website may use cookies and similar technologies to make the site function correctly, remember your preferences, and understand aggregate usage. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do. Where we use analytics, we aim to do so in a way that limits the personal information collected.

Legal basis for processing

Under the New Zealand Privacy Act 2020, we collect personal information for lawful purposes connected with our functions and activities, and only where the information is necessary for those purposes. Where the GDPR applies, we rely on one or more of the following lawful bases: your consent; the performance of a contract or steps taken at your request before entering a contract; our legitimate interests in operating and growing our business; and compliance with legal obligations.

How we share information

We do not sell your personal information. We may share it only in these limited circumstances:

• Service providers: trusted third parties who help us operate our business, such as website hosting, email delivery, and IT services, who are permitted to use the information only to provide services to us;
• Platform providers: where you use an integration, the relevant platform (such as Meta) as needed to deliver that feature;
• Legal and safety reasons: where required or permitted by law, to comply with legal process, or to protect the rights, safety, or property of Navicaters, our clients, or others;
• Business transfers: in connection with a merger, acquisition, or reorganisation, subject to appropriate confidentiality protections.

International data transfers

Navicaters is based in New Zealand and works across the Pacific and internationally. Some of our service providers may store or process information outside New Zealand. Where we transfer personal information overseas, we take reasonable steps to ensure it is protected by comparable safeguards consistent with the Privacy Act 2020.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to enquiries, maintain client relationships, and meet legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

How we protect your information

We take the security of personal information seriously and apply technical and organisational safeguards appropriate to the sensitivity of the data, including access controls and secure transmission. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

Your privacy rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate, incomplete, or out of date;
• Request that we delete personal information we hold about you;
• Withdraw consent where our use relies on consent;
• Object to or restrict certain uses of your information, where the law provides that right;
• Make a complaint about how we have handled your information.

To exercise any of these rights, email contact@navicaters.com. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by law.

How to request deletion of your data

You can ask us to delete the personal information we hold about you, including any information obtained through a Meta platform or other integration. To make a request, email contact@navicaters.com with the subject line "Data Deletion Request" and the account or contact details associated with the data. We will confirm receipt, verify the request, and delete the relevant information unless we are required to retain it by law.

Children's privacy

Our website and services are intended for businesses, organisations, and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-party links

Our website and communications may contain links to third-party websites and services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies before providing them with personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.

How to contact us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: contact@navicaters.com
• Website: navicaters.com

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand at privacy.org.nz. If you are in the EU or UK, you may also contact your local data protection authority.

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